Shipping policy

Ebenezer Christian Stores
Effective Date: March 2, 2026

Thank you for shopping with Ebenezer Christian Stores. We are committed to preparing and delivering your orders with care, excellence, and integrity. Please review our shipping policy below for important details regarding processing, delivery timelines, and responsibilities.

Order Processing Time

All orders are processed in the order they are received.

  • Standard processing time is 1–3 business days (Monday through Friday, excluding holidays).

  • Orders that include engraved or personalized items (such as engraved Bibles) require an additional 1 business day for customization.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Timeframes

Shipping timeframes begin after order processing is completed, not at the time of purchase.

Local & Nearby Deliveries (Whittier and surrounding areas)

  • Estimated delivery: 4–6 business days

Out-of-State Orders

  • Estimated delivery: 7–10 business days

Please note that all delivery timeframes are estimates only and not guaranteed.

Carrier Responsibility

Once your order has been shipped and accepted by the carrier (such as USPS, UPS, or FedEx), it is considered in transit and under the responsibility of the shipping provider.

Ebenezer Christian Stores is not responsible for:

  • Carrier delays or extended transit times

  • Packages marked as “delivered” but not received

  • Lost or stolen packages after delivery confirmation

For delivery issues, customers should contact the shipping carrier directly using the provided tracking number.

Address Accuracy

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

  • Ebenezer Christian Stores is not responsible for delays or failed deliveries due to incorrect address information.

Shipping Delays & Disputes

By placing an order with Ebenezer Christian Stores, you acknowledge and agree to the stated processing and shipping timelines.

  • Shipping and delivery times are estimates and are not guaranteed.

  • Delays caused by shipping carriers, weather conditions, holidays, or high order volume are outside of our control.

  • Orders that are in transit or successfully delivered are not eligible for cancellation, refund, or chargeback due to shipping delays.

We encourage customers to contact us directly so we can assist in resolving any concerns before initiating a dispute.

Order Tracking

Tracking information will be sent via email once your order ships. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Contact Information

If you have any questions regarding your order or this policy, please contact us:

Ebenezer Christian Stores
📧 ebenezerchristianstores@gmail.com
📞 (562) 463-0175

Policy Agreement

By completing a purchase on our website, you agree to this Shipping Policy, including all stated processing times, shipping estimates, and terms.